Infrastructure Specialists, LLC

Infrastructure Specialists provides a comprehensive set of services to support the assessment, planning, analysis, design, development, test, installation,maintenance, and operationsof IT infrastructures. As an experienced integrator, we are qualified to provide IT infrastructure services that are aligned to business requirements and objectives. We offer IT consulting in the following areas:

      • IT Project Planning and Execution
      • Business Process Improvement
      • Requirement Definition
      • ITIL Assessments
      • Application and Tailoring of ITIL Best Practices
      • Service Desk Implementation and Support
      • Service Level Management

Infrastructure Specialists, LLC, understands the challenges facing enterprise managers and offers effective and efficient partnership toovercome these challenges. Whether it is a simple daily operations checklist or a fully integrated on-line service desk environment, complete with incident management, problem management, change management, configuration management, release management, and service level management, Infrastructure Specialists uses proven-repeatable Information Technology Infrastructure Library (ITIL) "best practice" processes to provide a cost effective IT Infrastructure management solution.

IT Project Management:

Infrastructure Specialists staff have been managing IT projects for over 30 years. Whetherthe project is a custom application, a conversion, or a hybrid installation, Infrastructure Specialists can help you with planning, estimation, scheduling,and project management.

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ITIL Best Practice Application:

It is obvious that the better and more effective you are at your job in providing IT services, then the resulting effect is that your customers, be they internal or external, are going to be better at their jobs as well.

Information Technology Infrastructure Library (ITIL) consists of a collection of best practices observed in the IT service industry. ITIL provides a detailed definition and description of a number of important IT practices, with comprehensive checklists, tasks, procedures, and responsibilities that can be tailored tothe clientsIT organization. These practices are defined as processes covering the major activitieswithin IT service development, maintenance,and operations. ITIL addresses the provision and support of IT service for:
  • Service Support- Service Desk, Incident Management, Problem Management, ChangeManagement, Configuration Management, Release Managment
  • Service Delivery - ServiceLevel Management,Financial Management, Capacity Management, Service Continuity Management, AvailabilityManagement, and Security Management
ITIL Best Practice principles provide the framework forour clientsto:
      • Develop a good understanding oftheir IT requirements - this is fundamental to being able to satisfy them. If you know what you want, it is much easier to deliver it.
      • Focus on delivering the services that the business needs. Become business-driven as opposed to technology-driven.
      • Improve the return on IT investment - put the processes in place that improve utilization of resources and ultimately their effectiveness and reduce duplication of effort.
      • Improve the perception that management has of the IT function, increasing their confidence in IT, which in turn improves staff morale and performance.

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Business Process Improvement:

Infrastructure Specialists, LLC uses the framework of Business Process Re-engineering (BPR) in several ways. First, we use it documentour clientscurrent processes. This provides an "AS-IS" picture of current inputs, outputs, controls, and mechanisms. Using the "AS-IS" we confirmthe requirements, identify where process improvements can be made and produce a "TO-BE" picture of the improved process for implementation.

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